Blccgold/Blacklotus Is anyone happy with their services?
About 2 months ago, I had a VERY very small ddoss attack on my host of a few years which didn't have protection, so I decided to switch to BlackLotus. Since then I have had nothing but headaches. First big issue I had someone copy over my BlackLotus info for their website (they didn't really hack my stuff, basically just re-routed their BlackLotus account to point to mine somehow.)
Even before then however there were issues such as https:// not working right, people not being forwarded through correctly due to their "ddos protection" screwing up the nature of the "POST" system works, and another smaller issue with their email crapping out a few times.
Then came the day or so around the 11th of this month that their whole SYSTEM was offline for nearly a whole day. Now this was around my payment time for the month and I was very annoyed that I could not even log into their site to pay. I tried all night but their servers were still acting funny, so I sent an email to them stating as such. "Due to your server problems I am unable to login and pay, I will try again in the morning, until then please do not suspend my account, as I am going to pay, and have been trying to pay, however your site for payment is still down".
So I send them that message assuming that it would get through to them, so they knew my intentions...
Low and behold when I woke up in the morning, my website was down again, and being re-directed somehow to some Hyip site that wasn't functional. Yes, you RE-DIRECTED.
I immediatlely checked my mail to see what the heck was going on, apparently they didn't respond to my "don't shut me off, your payment system is down", and they did it anyway.... So after I quickly PAY now that the system is back off, I fire off several emails asking why the hell my site was being forwarded like that. I never got a response.
So after intending to give Black Lotus / BLCC gold their final shot as my host (Mind you before I came to BLCC gold, I paid no more then $40/month for hosting) everything seems to be going fine for around 11 days or so. Till I'm on my site browsing fine, and then the next second my site will not load.
I check BLCCGold/Blacklotus first to make sure its not an issue on their server. Its not, their other sites are up and running just peachy. So then I shoot an email to BLCC gold from the domain thats being hosted with them to get a response "We don't have an account with your email associated and cannot determine who you are" (this is after sending them many emails from the same account...) followed by another email after I replied to that explaining "who I was" that "Your getting a ddos attack that exceeds your level of protection, you can upgrade to the next level of protection to get your service back".
Now I have several friends that have used blacklotus in the past, and they warned me about this. Blacklotus will attempt to squeeze every penny out of whoever they have under them, claiming that they are under "Severe attack".
I respond to their asking me to upgrade with telling them that I am just going to cancel my service. That I would like proof of the DDOS attack etc (I am not stupid I know if your getting attacked there is logs), and the latest backup from my site (I have a backup about a day old, so getting their backup isn't an issue). I also let them I know that I knew about the little games that they played with making their users "Upgrade to the next level of protection."
The final email I have recieved from them stated that "They don't have any logs as the nature of DDOS doesn't leave logs, however they can ask their datacenter (BS), and they cannot make customers backups of their data...."
This is the final nail in the grave for me. I've had it. This service is just trying to squeeze money out of those they think that can make it and im fed up with them.
My site is a very low-weighted site. I have no one who would even ddos it, and if they did there is no where near the intensity that should knock of my website. And if there was they should have some sort of proof to back it up, rather then just asking for more money (which as I have stated several of my friends say that this has happend to them with blacklotus too)
My question is if anyone is HAPPY with this service. Because right now to me its feeling like BlackLotus doesn't know what the heck they are doing. DDOS protection is supposed to mitigate damage. For their overpriced package I was expecting some level of comfort which I guess just isn't there, and will be switching my services as soon as I can to a host that doesn't always try to price gouge their customers simply because they think that they can.
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