last picpay answer (today's)
We donot know what your 'new platforms' mean, we have only 3 methods of withdrawing - wires, checks and dc. Checks and dc's are on hold for now and we donot know the timeframe for them. We are working on paying (?) all January wires right now.
We have no new methods of withdrawing functioning right now or as I know being planned to be started soon
P.S. Donot know what to think about it but it seems to be marazm. They didn't pay all december wires, but tells that are paying Jan wires while this is the real lie. The most interesting part of her answer is new platforms part...