[Jose]

My account U0845999 (Jose M) has been limited since MAY 17, 2009!

Every time I try to login, I get: Your account is temporarily limited. Please contact our support department for details.

I have tried re-setting my password - this does nothing.

Over the months I have opened countless amount of support tickets.

The only response I got was:

Dear Jose,

Please provide us further information about your request.

Let us know if we may assist you further.

Sincerely,
Sandro.

I responded with more information, and received nothing in reply. There is no doubt they have my countless e-mails but have chosen not to reply.

The latest reply was on July 3rd.. All I got was:

Dear Jose,

We will contact you with further information.

Sincerely,
Sandro.

============================================
Keep your account secure by following these simple rules:
Do NOT click on any links!
We will always address you by your first name.
We will never send you attached files or ask you to update your login information.
Contact us if you are unsure about an email you received.

No further responses.

The account has a little over $9,000 in it, which I got from a legitimate exchange. The account was only funded and not used for anything else. It was limited only after I complained about the security of my API after some funds were stolen due to their failed API system which fails to adequately protect some users who enable it.

I was then instructed to contact Eric at: business@libertyreserve.cr

I did so. Here are the contents of our conversations:

Subject: Re:
From: "Eric Paltz - Liberty Reserve S.A." <business@libertyreserve.cr>
Date: Mon, May 18, 2009 7:13 pm

Dear Sir,

We are sorry to hear about your loss. Please note that our API interface
is very secure and is being monitored round the clock for integrity and
performance. Our API and SCI interfaces are kept up to date and scanned
by various third party service providers continuously which, as result,
makes us comply with the same stringent security standards as credit
card industry uses. Now, all matters of any type of unauthorized access
to a client's account are taken very seriously. Since you imply that
there was an unauthorized access to your API interface or your account,
we now have to make sure that funds are released to the rightful owner.
You have associated both accounts by yourself. Please send us (to
(business@libertyreserve.cr) a color scan of your passport, any
bank/credit cards statement and a utility bill that reflects the
information listed on your account - and your account will be
immediately released. Customer's safety is our primary concern.

Regards,
Eric Paltz.

Several things about that e-mail are quite hilarious. Nevertheless, I obliged and provided them with legitimate colour ID (passport, bank slips, etc).

His response:

Subject: Re:
From: "Eric Paltz - Liberty Reserve S.A." <business@libertyreserve.cr>
Date: Thu, May 21, 2009 9:48 pm

We have transferred received documents to our legal department to see if
they meet their requirements criteria. We anticipate them to provide us
with the answer tomorrow.

Regards,
Eric Paltz.

Communication at this point ceased despite my best efforts.

If it's any interest to you, his e-mail headers are as follows:

Return-path: <business@libertyreserve.cr>
Delivery-date: Thu, 21 May 2009 21:48:15 -0400
Received: from [85.17.213.24] (helo=help.libertyreserve.com)
with esmtp (Exim 4.69)
(envelope-from <business@libertyreserve.cr>)
id 1M7Jrr-0005EF-Ab
Thu, 21 May 2009 21:48:15 -0400
Message-ID: <4A16045B.3030804@libertyreserve.cr>
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=libertyreserve.cr;
s=help; t=1242956852;
bh=FtKOt+A2ggKEE/7wwc3M/uH5qm0VcE6fUIJ1oG1igRo=;
h=Date:From:Reply-To:MIME-Version:To:Subject:References:In-Reply-To:
Content-Type:Content-Transfer-Encoding;
b=tyTNXJ/uHu6NjO/Zu+M4asbwAaZvDjXHyx3VQlAsOgfjwCY+SA2iFi7x93BZWy3br
yASa9UZ1H2IZLfR2s0omQUkbmF91ypp3FwdE2IKO3NiwDwVn2c +5bbDreKN/H0Kfpj
Trd9yaMjKerx2vssUAcvPRJ6ESoQO3eO7pSRIprE=
Date: Thu, 21 May 2009 19:48:11 -0600
From: "Eric Paltz - Liberty Reserve S.A." <business@libertyreserve.cr>
Reply-To: business@libertyreserve.cr
Organization: Liberty Reserve S.A.
User-Agent: Thunderbird 2.0.0.21 (X11/20090318)
MIME-Version: 1.0
References: <49659.212.24.51.9.1242613428.squirrel@208.77.97.1 42> <4A11EB82.50609@libertyreserve.cr> <51741.212.24.51.19.1242891825.squirrel@208.77.97. 142>
In-Reply-To: <51741.212.24.51.19.1242891825.squirrel@208.77.97. 142>
X-Enigmail-Version: 0.95.6
Content-Type: text/plain; charset=windows-1252; format=flowed
Content-Transfer-Encoding: quoted-printable

A list of my support tickets - and no - they weren't all done at once:

[#IEQ-835341]: limited
[#ZSL-161603]: LIMITED ACCOUNT
[#ACW-518276]: LIMITED ACCOUNT
[#QVT-349887]: account limited

I tried my luck with online support, but it's like talking to a Robot. Every person I spoke to gave almost identical replies.

You are now chatting with Brian (Login Issues)

Brian: Welcome to Liberty Reserve!
Brian: Good day! How may i help you?
Jose : Hello Brian, I cannot access my account. It says I am temporarily limited.
Brian: Is your account and wallet restricted?
Jose : Not sure I don't get that far. I press Login and it comes up with a temporarily limited message
Jose : I have already tried resetting the password
Brian: Is your account blocked? May you please provide me with the error that shows up the page when you try to login!
Jose : Certainly, it's:
Jose : "Your account is temporarily limited. Please contact our support department for details."
Brian: Let me try to help you with this...
Brian: Can you login the account in this moment?
Jose : No sir
Brian: Do you remember your secret answer?
Jose : yes
Brian: May you please provide me with your account number and the email address registered in your profile!
Jose : U0845999 *******@gmail.com
Brian: Please change your personal information through our Reset Wizard, the following link will take you there:
Brian: https://www.libertyreserve.com/en/se...set/index.aspx
Jose : I tried this but it didn't work. I just tried again and it's still limited. Is there any way you can re-enable the account or elevate the status of this? I'm very concerned.
Jose : I've tried twice to change the password but it just says limited
Brian: Please copy paste me the error that shows up the page!
Jose : Your account is temporarily limited. Please contact our support department for details
Brian: Please note that after five failed attempts this function will be blocked 24 hours. Do you have funds in your account?
Jose : Yes over $9000
Brian: Have you tried to login today?
Jose : I can give my account info, secret password, birthday, answer e-mails, etc. I just want my account back
Jose : yes
Brian: What is the message that shows up the page at the moment to login?
Jose : Your account is temporarily limited. Please contact our support department for details
Jose : It has been like this for a long time.
Brian: Do you receive the same message when you tried to reset your password?
Brian: I am sorry, i mean, Did you received...
Jose : I reset my password, and when I tried logging in with the new password, it still says the same error
Brian: Please ensure that you are accessing our Web site. Security tips: Liberty Reserve is now offering (Liberty Guard) this free function allow you to detect the fake pages/links, Liberty Guard will notify you when you visit the real Liberty Reserve web site. For more information please visit our Blog, and Liberty Guard section. https://www.libertyreserve.com/en/li...ard/index.aspx ****Please note that Liberty Reserve will NEVER send links inside mails, Our Live Chat is the only way we will provide you links****
Jose : Brian, someone in your system has BLOCKED my account. I need you to re-enable it
Jose : It is the LR website definitely
Brian: Please note that our web site is working properly in this moment, we do not have any complain about this issue!
Jose : This is an account issue not a website issue. Can't you look in the system? It is telling me my account is limited and won't allow me to access my funds. I have had this problem for a long time, I have complained to support, I have contacted business, no responses. This is due to a security issue I had with my other account. And now they've blocked this account for no reason. My account is LIMITED. Due to your security department.
Jose : There's no security issue.. I want my account back.
Brian: Please contact our Technical Department by contact form, We do not recognize this message in our system: (Your account is temporarily limited Please contact our support department for details), They will be more than glad to assist you with your case. The following link will take you there:
Brian: http://help.libertyreserve.com/contact-us.php

They're either stupid or they just want to drag it on without having to fix the problem.

libertyreserve.cr is an intriguing domain. Cr is of course a Costa Rican domain and they are supposedly in costa rica. There's no website there but clearly they respond and use libertyreserve.com's server to send out e-mails according to the above headers.

The whois info for libertyreserve.cr is:

Dominio: libertyreserve.cr
Titular del dominio Liberty Reserve S.A.
Contacto Administrativo Liberty Reserve
ipsacr@gmail.com
Liberty Reserve S.A.
Torre EL obelisco 2do piso Ofi. 18
Escazú 1849 - 4050 ALAJUELA
2288-0955
Contacto Técnico Liberty Reserve
ipsacr@gmail.com
Liberty Reserve S.A.
Torre EL obelisco 2do piso Ofi. 18
Escazú 1849 - 4050 ALAJUELA
2288-0955
Fecha creación 29 May 2008
Fecha vencimiento 29 May 2011
Fecha última actualización 11 Mar 2009
Servidor 1: ns0.dnsmadeeasy.com
Servidor 2: ns1.dnsmadeeasy.com
Servidor 3: ns2.dnsmadeeasy.com
Servidor 4: ns3.dnsmadeeasy.com
Servidor 5: ns4.dnsmadeeasy.com

Slight differences in address, of course.

I gave them the chance to fix this and instead they would rather remain ignorant. Now I'd like to ask anyone who is in a similar situation where Liberty Reserve has stolen funds or at least provided inadequate support, if you'd like to talk, perhaps we can come up with something.

This is no longer about the $10,000 - but instead the fact that I cannot trust them to put any more money in my account.

Some will say I'm lying or trying to cause havoc or I'm paid or a troll or my first post is about LR so I must be the devil. Bullshit, and I don't really care what you say. Judging by their blog, the only way to hit them where it hurts is with their public relations. If I'm going to donate $10k to them, I want to get my money's worth I want to issue a press release stating my intention to claim damages and will do so through the appropriate channels. Perhaps they will enjoy handing over more money than I originally had in the account and pay my legal fees.

I'm also interested.. has anyone gone to the Costa Rican government to ask about their registration number or tax file status listed on the website? And the DNS Made Easy address?

They are not too big to be selective scammers.. and I believe this to be a classic case, until I'm proven otherwise.