BlockDos - No refunds, No answers

**Skyree** · #11 10-30-2009, 05:18 AM

Quote:

Originally Posted by freedvdmonitor

but this forum is using their service

They own this forum.

**ticktack** · #12 10-30-2009, 10:15 AM

BlockDos own this forum?

I thought BlockDos was some tuppence ha'penny outfit who can't afford a $200 refund.

Quote:

Originally Posted by Skyree

They own this forum.

**sysadmin** · #13 10-31-2009, 02:16 AM

Hi Guys,
Finally some one told us about this thread. Its news to me that we own this forum . I wish if we did could have sold it for few million at boom time and would be enjoying in Bahamas

So lets see we own MMG too cause they use our service.

And i guess we also own every hyip which is hosted with us ?

And similarly all those banks , sportsbook , and so many legitimate client we have we own them too...

Damn... I think i am a millionaire by now ?

And for all of those who actually say we are bad , Have they used our service ???

Skyree, Please provide proof that we own this forum. Otherwise i will be launching a formal complaint of making false allegations. And i dont appretiate you put your nose into everyone's stuff.

As far as refund is concerned I believe our accounts department is in touch with client. We donot discuss client matters outside our clients area. We respect our client privacy and it is against our privacy policy.

Also we have shifted our market to other side and expanded a lot so i rarely come here any more. Specially there are lot of providers now who are offering good and cost effective solutions for anti ddos solutions.

And for people who says our support is bad or we are bad need to rethink again. Some of the biggest programs here are with us. Some of the Major payment processor you guys use are our clients. TG & MMG both are our clients as well. No one can provide ddos mitigation at 3+ locations but we do

Marketing people of TG are nice to honor a deal we had several years ago.

Thank You for reading this.

**Skyree** · #14 10-31-2009, 02:45 AM

A formal complaint? To whom? Your name is "sysadmin" and you implemented a policy prohibiting competing services from advertising here. That's all the "proof" I need.

**geoff01** · #15 10-31-2009, 08:33 AM

Quote:

Originally Posted by Skyree

A formal complaint? To whom? Your name is "sysadmin" and you implemented a policy prohibiting competing services from advertising here. That's all the "proof" I need.

Someone forgot to tell me that Blockdos owned this forum. Glad you`re `in the know.`

WLInvestments · #16 10-31-2009, 10:50 AM

Quote:

Originally Posted by sysadmin

As far as refund is concerned I believe our accounts department is in touch with client. We donot discuss client matters outside our clients area. We respect our client privacy and it is against our privacy policy.

Really??

Can you please check back our mail conversation and see when was the last serious reply was sent from your end?

On 13 September you terminated service. Today is 31 October. 48 days and still your "management is looking into this situation".

Your Accounts department still issue us Invoice overdue mails on daily basis but always fail to answer the questions related to refund.

All the time I get the reply -

Quote:

Originally Posted by support@server4sale.com

Hello,

Your request has been forwarded to management. You will be updated by them.

On 19 October 2009 (12 days ago)

Or -

Quote:

Originally Posted by billing@server4sale.com

We will get back to you soon as we have received information from management.
Thank you for the patience.

On 15 October 2009 (16 days ago)

another one -

Quote:

Originally Posted by billing@server4sale.com

We can't give you exact time. We are also waiting.

On 12 October 2009 (16 days ago)

Quote:

Originally Posted by sysadmin

We donot discuss client matters outside our clients area. We respect our client privacy and it is against our privacy policy.

And of course, you also do not reply to emails too. Then what do you expect from us to be done?
After paying all the bills on time (paying 4 days in advance of due date). After getting our services terminated with short notice of 12 hours.
After you still owing us $200 towards 16 days of unused services.
After you have not replied to any of our mails in last 12 days.

What do you expect from us? How much more patient we should be after waiting for 48 days for refund?

Quote:

Originally Posted by sysadmin

And for people who says our support is bad or we are bad need to rethink again. Some of the biggest programs here are with us. Some of the Major payment processor you guys use are our clients. TG & MMG both are our clients as well. No one can provide ddos mitigation at 3+ locations but we do

Just check back the mail conversation amongst us rather than boasting of your services. We are not a pence interested in that.

I can only comment based on what customer support you provided to us. What you are doing to rest of the world remains immaterial to me.

48 days and still waiting for refund.

Last reply from you 12 days ago. We keep sending you mails, reminding to make refund and you keep ignoring them or keep giving foolish replies like -

a) Your request has been forwarded to management. You will be updated by them.
b) We will get back to you soon as we have received information from management.

Is this so difficult problem to understand? Due date was 30 Aug for 1 month's DDoS protection.
We paid the fees on 26 Aug itself.
You terminated the services on 13 September.

We haven't used the services from 14 September to 30 September, in spite we already paid fees for it on 26 Aug in advance.

Now Sysadmin, it's is your turn to explain your lethargic response and action in our case and more importantly, issue the refund immediately without further delays.

**sysadmin** · #17 11-01-2009, 06:55 AM

Wlinvestment, I believe reply has been sent to you way before. You didnt answer the query.

Skyree: Did i prevented??? I dont know why u say that., I do see other companies advertising here .... By all means please do advertise here and i am sure you can make a deal where you can advertise here exclusivly for a month for few hundred thousand dollars.

Btw next timw i will make sure to keep my name is OWNER so i can be the owner everywhere

Thanks for your great tip.

WLInvestments · #18 11-01-2009, 11:37 AM

Quote:

Originally Posted by sysadmin

Wlinvestment, I believe reply has been sent to you way before. You didnt answer the query.

You mean to say that you sent a mail to us, we didn't responded and that is the reason why after 49 days we are still waiting for a refund from you?

I would say, don't "believe". Either prove it, or don't say it.

Check back the history of our mail conversations to support, billing and sales department. None of your departments has ever shown interest in refunding us, even though the case was simply as clear as ever. In all cases, it's you/your company which was not only lacking to communicate, but also DELIBERATELY IGNORING OUR MAILS.

For your information, there isn't a single mail from you which we didn't responded (if anything was ever asked in the mail, most of the times it was just foolish sort of replies) except for account overdue notices from billing department.

**geoff01** · #19 11-01-2009, 11:52 AM

Both parties here should surely be able to reach some sort of amicable resolution over this.

Accusations of `you said this ` and `you didn`t do this` are getting neither of you anywhere.

Why not try once again to get this matter cleared up privately either by email or PM, and put an end to this dispute?