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Exponential growth is great but sometimes it has its drawbacks. As Uncle Ben said over and over "With great power comes great responsibility".
Due to our daily transaction amount (both in and out) we're now forced to comply to the European Anti-Money Laundry legal regulations. Fancy name for something quite simple.
In short, we need to regulate what comes in and what goes out.
We were given 2 basic options to comply to this:
a) Request IDs + Proof of Address to every user that withdraws any amount
b) Disallow payment processors transfers
Since we do have options, option a) is out of the question. We always took (and still take) our user's privacy as strictly as we can and that would be a complete change in our philosophy which I don't want to make.
This leaves us with option b). Since the guidelines for it were a bit vague, it took us a while to legally confirm if the plan for implementation was or wasn't valid.
Turns out it was legally valid (because payment processors already have the documents required in the other option) and, since it won't hurt users, that's what we shall use. Although it will limit our sales in some extent, don't worry as it won't be very significative nor harmful.
The changes will be for purchases and payment requests.
Purchase changes
- AlertPay accounts need to be verified for purchases only.
This will be the same method as PayPal works right now and it will only require the AlertPay to be verified for purchases only. Payment requests can still be made to unverified AlertPay accounts. This is required to implement the payment request changes as a verified AlertPay account already has the required legal documentation.
- NETELLER and PayPal rules will remain unchanged until further notice
Payment request changes
- No fund transfers from payment processors will be allowed.
I'll try to explain this as simply as I can...
Before (and although only a tiny percentage of users did this), you could make purchases using payment processor A and request your payment to payment processor B, for example.
Now you still can but with certain limits.
The basic rule is that you can only request a payment using the payment processor you've made more purchases with or up to the exact same amount you've used for purchases in other payment processors.
The amounts will be calculated for all purchases made after the changes. All previous purchases are not required nor will they be calculated.
Example A:
- User never made any purchase
- User can request an unlimited amount of payment to any payment processor
Example B:
- User made $10 of purchases with payment processor A, $5 with B and $0 with C
- User cannot request any payment to payment processor C, can request a maximum of $5 to B and request an unlimited amount to A
Example C:
- User made $5 of purchases with payment processor A, $5 with B and $5 with C
- User can request an unlimited amount of payment to any payment processor
Hope the examples above are clear. If not, ask away.
I've already made a study before projecting this changes and sending them for legal approval and this won't affect more than 2% of our users and, for those few, I appreciate your understanding as this is a legal (and quite fair) regulation and that this method will prevent us from asking for any documents from you.
These changes will be effective as soon as possible and before the deadline we have which is next April 23rd. When they are effective I'll modify this paragraph and include it in the Terms of Service / FAQ.
Thank you for reading this and for your understanding.
It's a good thing, nonetheless.
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Basically this tells me one thing, the website is about to die and doing so, will decrease by much their sales rate, and by a decrease of sale rate, then people will simply cashout, until a cash flow situation is established.