Uniclear.com VS Xlcard.com

DealFinder · #1 10-20-2005, 11:36 PM

I have to say that even if uniclear remain cheap, support is not that great when it comes to money, they are quick to answers when it doesn't concern money but it come to that, no answer.

I have ask for an egold wihdraw 24 hours ago ( says on their site... 24 hours)

true, today has been a bad day for egold but then then send me confirmation email that payment withdraw has been processed but actually it is not.

contacted them via Internal message and email and still no answer after 2 hours and their office is closing in 30 minutes.

last time I sent an email about how long does it take to load my debit card (after I ve sent funds, they needed 4 days to reply (not 48 hours).

I am still on with them but there is one thing I really don't like is company who think they can play with your cash and start to think that only cards with expensive fees are much more reliable.

my 2 cents.

A-Train · #2 10-21-2005, 12:13 AM

Well, you should know that their Internal Message is not working that's why you should e-mail them!

Quote:

last time I sent an email about how long does it take to load my debit card (after I ve sent funds, they needed 4 days to reply (not 48 hours).

As far as I can remember, you loaded your debit card during Saturday or Sundays at that time and it's their holiday on Monday at that time.

Their office hours is only from 9 am to 5 pm from Monday to Friday and you should know that!

DealFinder · #3 10-21-2005, 12:33 PM

Quote:

Originally Posted by A-Train

Well, you should know that their Internal Message is not working that's why you should e-mail them!

As far as I can remember, you loaded your debit card during Saturday or Sundays at that time and it's their holiday on Monday at that time.

Their office hours is only from 9 am to 5 pm from Monday to Friday and you should know that!

don' t think I am dumb, I am not at my first transaction with them and I always catch their office time to mail or call them even.

UniClear support is not that great, I don't say they are bad but just not enough communicating.

I have 2 other debit cards and support always reply and act in less than 4 hours so waiting 72 hours or more for a reply it is not acceptable when a site claim it s excellent support (front page), I can see that Uniclear is trying to improve and this is difficult to do many jobs at time but I do think that people who have few hundreds of dollars in account should get a better service.

UniClear remain one of my favourite but poor support will drive my cash somewhere else if they don't work on this.

lampc · #4 10-21-2005, 06:41 AM

I agree with DearFinder, their support is very bad. I do not get any replies from them at all. And their debit card loading time is very long.

I know their fees is low but I prefer quality service and I think I will go back to xlcard who is expensive but provide excellent support.

e-goldphreak · #5 10-21-2005, 09:30 AM

Does anyone know what is the PIN number on the uniclear debit card? I chose my own PIN number for the nextwave site to access the transaction history, but what about to actually withdraw money at the ATM machine?

On the paper I got from uniclear with the debit card, there are 2 numbers - a 6 digit and a 4 digit one. Which one does what? Also, can you change it?

lampc · #6 10-21-2005, 03:12 PM

I am also slowly moving away from uniclear due to their poor support and extremely slow debit card loading time.

qualityscripts · #7 10-21-2005, 07:35 PM

No doubt uniclear is the cheapest but their service is the worst of all !!!

No email replies, slow loading of debit card funds, more than 30 hours now, still no reply. (I hope they do load my card)

If you want to take advantage of the low fees, then perhaps uniclear is the choice. But if you want good service and support, then move away from Uniclear. You will only get good support and your email replies in your dreams

thenmh · #8 10-21-2005, 08:40 PM

Quote:

Originally Posted by qualityscripts

No doubt uniclear is the cheapest but their service is the worst of all !!!

No email replies, slow loading of debit card funds, more than 30 hours now, still no reply. (I hope they do load my card)

If you want to take advantage of the low fees, then perhaps uniclear is the choice. But if you want good service and support, then move away from Uniclear. You will only get good support and your email replies in your dreams

I noticed that if I send a message to Card Services in the internal messaging system, I get no reply at all. But if I write to General Administration, I get an answer in 1 or 2 business days.

PBovich · #9 10-21-2005, 10:07 PM

Just wondering if anyone can answer me how long does it take to clear an e-gold deposit to my UniClear account? It should be instant, shouldn't? At depositing their page said it's pending. But for how long? It was around 24 hrs ago. I guess it will slip to the next week.

I have opened this account because of its complex services (e-gold in/out, cheap/high limits debit card, wire transfers in/out etc.) and overall inexpensiveness. If they could improve their response times this will be the numero uno among other payment services on the net.

I hope this is not a single person business.

A-Train · #10 10-22-2005, 04:36 AM

Funding your UniClear account with e-gold is an instant and transfering e-gold to UniClear debit card takes less than 24 hours from Monday to Friday, 9 am to 5 pm, they have no office hours on Saturday and Sunday so you should wait for their e-mail until Monday.

I had funded my UniClear debit card twice and it takes less than 12 hours. I make sure that I fund it on Monday to Thursday and they haven't failed me yet. I always see my UniClear debit card funded in less than 12 hours. To see if your card is already funded, check your e-mail from them.

I hope this helps.