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Originally Posted by ratebygold.com
Im going to say this again juicy and johnvest. IT IS YOUR OBLIGATION AS AN ACCOUNT HOLDER TO MAINTAIN YOUR ACCOUNT. If you cannot follow up and resolve the issues and reason as to why your account has these problems YOU are to blame. THIS IS YOUR RESPONSIBILITY AS AN ACCOUNT HOLDER. And this is not just one payment systems rule, ITS ALL OF THEM. Complaining on open forums does nothing to resolve your issues.
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Get that company to act responsibly and problems will go away if you insist on speaking like their PR rep ! The reason why I "cannot follow up and resolve the issues" is because I could not find one single trustworthy, professional person at INT who would communicate no matter how hard I tried, and boy, did I try ! I am NOT to blame !!!
What does this "IT IS YOUR OBLIGATION AS AN ACCOUNT HOLDER TO MAINTAIN YOUR ACCOUNT" has to do with my case ? If you were just a little brighter you would have read my story :
- Company account certified unlimited with INTGold, they stated we had provided all documents and were fully accepted by giving our account the max level
- Account THEN limited to that rip-off state "can receive but cannot spend" (see Egold who limit accounts if there is an issue, so that at least the account cannot receive funds !), we found out just by chance, not a single email to inform us of that downgrade
- Since them, after A LOT of attempts, no reply or explanation to AT LEAST let us know why that is. After so much wasted time, a clueless lady said she did not understand nor could do anything, that according to her the account was fine, but that she wouldn't help. Gave us a cellphone number that's never answered, messages left are not returned.
- NO OTHER ELEMENT OR INFO, since then, they lie and break promises to call us back or explain the issue. It's been three weeks.
I also like the justification that losing a password would justify having to face a stupid "client support" refusing to help a client whose ID has been verified but who could not "maintain his account" (?!), and then that losing one's hard earned money would be well deserved for a password loss.
Man, I hope you lose your credit card one day, to see your banker explaining after weeks of not returning your calls, that losing your Visa or Mastercard implies having the balance of your check and savings account seized by the bank for their own benefit !!!
I'll be sure to warn people against the services of someone who has such principles as you seem proud of them too !
Your dishonest and intellectually weak explanations certainly do not apply to all of us, even if you play that game of you the white knight against the world !