[serenity14]

Hi XXXXX

Thanks for your e-mail.

I have just had a read of the thread at talkgold.com and although amazed at
the furore our decision has caused, I am not surprised at the different
opinions of a seemingly experienced cross section of Digital Currency users.

We know there is a lot at stake with each Digital Currency and people hang
to every rumour and comment. We have to ignore most of this as it tends to
get in the way of our day to day business. You may have noticed we don't
contribute to forums nor advertise HYIP's nor advertise (knowingly) on HYIP
web sites etc as we try to keep our distance and at least attempt to be
independent and diplomatic. With this in mind, we did not intend to make
waves with INTGold. We have actually had a successful business relationship
over the last few years and have exchanged an incredible amount of currency.
We have seen, but ignored the bad publicity, the scam warnings and various
other negative INTGold feedback as we did not seem to be affected. We
adhered originally to their requests for ID when we first became an
exchanger. We adhered to their request for ID when they suddenly changed to
verification levels a few months back. We have also adhered, to their latest
request, but this time were not prepared to wait weeks before the actual ID
was accepted. We had to wonder, when would it happen again?
We have 4 operating INTGold accounts and it is painful when you can't send
out orders from any of them for days on end, because of restrictions that
you should not be experiencing.
But for me, that is not the major issue. The final straw was that we were
never advised when things like this were going to happen. We have tens of
$1000's of USD coming in to the accounts and tens of $1000s also going out,
we have cash flow to predict, orders to line up, promised timescales to
stick to and most importantly, INTGold customers eagerly awaiting funding of
their accounts. People use us as a trusted exchanger and rely on us to
deliver. I am not prepared to carry on trading on a knife edge. We have
enough problems with fraud, banks, delays, banks, overwhelming demand, and
(did I mention) banks!! So, when suddenly, out of the blue we are unable
once again to transfer or cash out ANY INTGold (well up to the level 2 max,
which lasted about 10 minutes), it really does mess things up.

No reasons, no warning, no nothing. So my gripe is the fact that I cannot do
business with this uncertainty.
I cannot comment on their financial situation, rumours of closure or their
long term commitment as I simply do not know their position, (although it
does add fuel to the fire when things like this happen).

So, to recap, we are not a fraud (as I have read on the forum). We have sent
our ID docs (4 times now) (BTW we have also sent the same docs to allow us
to be an 'official exchanger' to e-gold (including notarized IDS and
contract), e-Bullion, GoldMoney and Pecunix).
We are peeved at their lack of customer support because we are supposed to
be an exchanger, representing and advertising the INTGold name. We just like
to try to be good at what we do and in a difficult industry we don't need
this additional hassle, and nor do our members.

Oh, and for the record, after some UK bank account closures, we now have 3
UK banks and the UK Post Office system as options to purchase Digital
Currency in the UK. Some are in the company name and some in personal names.
It is no secret, the banks (and credit card companies) do not like our
industry so we have to sometimes temporarily use personal accounts to get
around the ever increasing hurdles of opening bank accounts.

I hope this helps to inform your forum members of the facts relating to our
recent decision to suspend INTGold trading.

Best regards

Andy Heron
General Manager
London Gold Exchange
www.londongoldexchange.com
support@londongoldexchange.com

International Digital Gold Currency Trader